To Our Valued Customers -
With the current challenges facing everyone around the world with the COVID-19 outbreak, I wanted to take a few minutes to share an update on Foxy Lingerie for our customers. We realize that many people have been affected greatly by this global pandemic and there are challenging times that lie ahead for all of us. The top priority is obviously the safety and well being of ourselves, family, friends, and everyone in the community.
Many of you know that this is a small business with its home base in Central Massachusetts. As the site has continued to grow over the last few years, I have faced some challenges serving our customers. While I am continously dedictated to providing the best products and services, those challenges are likely to continue to impact all facets of the small business I love and appreciate that you support.
While some states have instituted shelter-in-place protocols, we are lucky so far in Massachusetts that social distancing is all we have been asked to do. While cases of this scary virus continue to grow, we are still able to go out and about while practicing social distancing. That said, even though Foxy Lingerie is a home run business, I will still face some challenges getting back to customer emails and shipping orders. The biggest immediate challenge will be getting inventory for your order as it comes in. The reason for that are many of our designers are based in states that have effectively shut down. This includes California, Nevada, and others.
If you have a concern regarding your order, please send me an email at firstname.lastname@example.org and I will do my best to get back to you ASAP. If you would like to cancel your order for any reason due to elongated ship times, please let us know. We value your trust and your business and want to do whatever we can in these challenging times.
Please know that if your order was placed several weeks ago and hasn not shipped yet, it likely will be delayed longer. I will be trying as hard as possible to fulfill those orders as quickly as possible. Your business is very important and I hope that you will all continue to help my small business by supporting the site.
Lastly, and most importantly, I wish each and every one of you good health in the challenging day sto come and that you will stay safe and prioritize the health and safety of not only yourselves, but your friends and family as well. I am confident that we will get through this together. I look forward to providing amazing products to our customers for years to come. Thanks and stay safe!