Returns & Exchanges
Do you need to return something you purchased from FoxyLingerie.com? No problem! We are committed to our customers happiness and we want you to be 100% pleased with the items you've purchased from us. If you need to return an item, please make sure that it is as you received it, has the original tags on it, and is in the original packaging. Email us at firstname.lastname@example.org or call us toll free at 1-800-215-2421 for instructions and a return authorization number. Customer service hours are Monday through Friday 9:30am to 5:30pm EST. If we don't pick up right away, don't worry! Just leave us a detailed message and we'll get back to you right away! Ship returns through FedEx, UPS, or insured U.S. mail to:
- Foxy Lingerie
- 26 Stoneybrook Rd.
- North Grafton, MA 01536
Please write your RA number on the outside of the package so that we know that it is a return and which order it references. All return shipping costs are to be paid by the customer and not FoxyLingerie.com. There are some cases where we will be happy to provide you with a paid return label. If you have questions about this policy please contact us. Proof of purchase is required for all returns. All items must be returned in their original packaging and in new condition. Any items that appear used or worn may be refused.
Your merchandise refund will be applied to the credit card which was used to make the original purchase. Any original shipping and handling charges are non-refundable. Refunds are for merchandise only.
Due to constantly changing inventory levels, we cannot accept exchanges. We suggest that you place a new order for the correct size or item immediately as items can sell out very quickly. Foxy Lingerie will then accept your original item as stated under our return policy.
Please double check all orders prior to submitting your order into the system. Please note that once an order is submitted into our system we can’t guarantee order cancelation or changes to any part of your order. If you notice an error with your order please call Foxy Lingerie immediately at 1-800-215-2421. Please do not email any requests to cancel or alter your order as we can’t guarantee any changes. If your order has not been shipped and you need to make changes to your order, we may be able to get your changes made to your order. Call us right away if you need to make modifications to your FoxyLingerie.com purchase.
We recommend that our customers DO NOT refuse delivery of their order. All refused deliveries will be charged both inbound and outbound shipping charges. If you wish to have a package resent the customer must repay all shipping charges. Any refused package will be charged any applicable shipping fees.
If you've purchased a costume between September 1st and October 31st, you can still return your item for a size exchange or a store credit. This allows us to make sure that we can deliver your costume in time for Halloween. If your item was missing pieces or damaged we will issue you a full refund once we receive the defective items.