Returns & Exchanges

Do you need to return something you purchased from FoxyLingerie.com? No problem! We are committed to our customers happiness and we want you to be pleased with the items you have purchased from us. If you need to return an item, please make sure that it is as you received it, has the original tags on it, and is in the original packaging.

Email us at service@foxylingerie.com or call us toll free at 1-800-215-2421 for return instructions. Customer service hours are Monday through Friday 9:30am to 5:30pm EST. If we answer the phone right away, do not worry! Just leave us a detailed message and we will get back to you right away!

We recommend that you ship all returns through FedEx, UPS, or insured U.S. mail. All returns should be sent to:

  • Foxy Intimates LLC
  • Attn: Returns/Exchanges
  • 26 Stoneybrook Rd.
  • North Grafton, MA 01536

Please note that all return shipping costs are the responsibility of customer and not Foxy Lingerie. If you have questions about this policy please contact us. Proof of purchase is required for all returns.

Your merchandise refund will be applied to the credit card which was used to make the original purchase. Any original shipping and handling charges are non-refundable. Refunds are for merchandise only.

RETURN POLICY

All returns must be iniated within 30 days of your purchase. Returned items must be received in their original packaging, with attached tags, and in new condition. Any items that appear used, worn, or are missing original packaging may be refused.

Due to health regulations all sales are final on panties, teddies, hosiery, pasties, and wigs unless you can provide proof that the item packaging is unopened and not tampered with.

If you attempt to return an item that is non-returnable, incomplete, or with signs of use it will be shipped back to you at your expense.

EXCHANGES

Due to constantly changing inventory levels, we suggest that you place a new order for the correct size or item immediately as items can sell out very quickly. Foxy Lingerie will then accept your original item as stated under our return policy.

ORDER CANCELATIONS

Please double check all orders prior to submitting your order into the system. Please note that once an order is submitted into our system we can’t guarantee order cancelation or changes to any part of your order. If you notice an error with your order please call Foxy Lingerie immediately at 1-800-215-2421. Please do not email any requests to cancel or alter your order as we can’t guarantee any changes. If your order has not been shipped and you need to make changes to your order, we may be able to get your changes made to your order. Call us right away if you need to make modifications to your FoxyLingerie.com purchase.

DELIVERY REFUSAL

We recommend that our customers DO NOT refuse delivery of their order. All refused deliveries will be charged both inbound and outbound shipping charges. If you wish to have a package resent the customer must repay all shipping charges. Any refused package will be charged any applicable shipping fees.

HOLIDAY PURCHASES

If you've purchased a costume between September 1st and October 31st, you can still return your item for a size exchange or a store credit. This allows us to make sure that we can deliver your costume in time for Halloween. If your item was missing pieces or damaged we will issue you a full refund once we receive the defective items.