Returns & Exchanges

Do you need to return something you purchased from Foxy Lingerie? No problem! We are committed to ensuring that our customers are happy with the products they purchase from us. If you need to return an item, please make sure that it is as you received it, has the original tags on it, and is in the original packaging.

There are some limitations to items that can be returned, so please read our Return Policy below for details. If you ever have any questions about a return, please email us at service@foxylingerie.com or call us at 774-701-0454. Customer service hours are Monday through Friday 10:00am to 5:00pm ET. If we don't answer the phone right away, don't worry! Just leave us a detailed message and we will get back to you as soon as possible.

We recommend that you ship all returns through FedEx, UPS, or insured U.S. mail. All returns require a return authorization code before being sent to us. Instructions on how to package your return and where to send it will be provided after your return request is accepted. Your return will be processed within 7-10 business days of being received by Foxy Lingerie's return department.

Please note that all return shipping costs are the responsibility of the customer and not Foxy Lingerie. If you have questions about this policy please contact us. Proof of purchase is required for all returns.

Your merchandise refund will be issued to your original payment method. Any original shipping and handling charges are non-refundable. Refunds are for merchandise only.

 RETURN POLICY

All returns must be initiated within 30 days of your order shipping. Returned items must be received in their original packaging, with attached tags, and in new condition. Any items that appear used, worn, or are missing original packaging may be refused.

Return Policy Exclusions & Final Sale. Items not eligible for return.

• Foxy Lingerie will not accept returns of any items that have been worn or subjected to damage
• Panties
• Hosiery
• Bodystockings
• Sale and Clearance Items
• Items with removed tags
• Items that smell of cigarette smoke, perfume, or body odors
• Items that are soiled or stained

Items that do not meet our return requirements will be returned to sender or donated, and unfortunately cannot be refunded.

For costume returns, please read our Costume Return Policy below.

 COSTUME RETURN POLICY

Costumes purchased between September 1st and October 31st can be exchanged for a different size or returned for store credit, so you can get the right fit in time for Halloween. If anything arrives missing pieces or damaged, we'll issue a full refund once we receive the item. For the fastest exchange, place a new order for the correct size now and contact customer service to arrange a return of the original for a refund.

 EXCHANGES

Due to constantly changing inventory levels, we suggest that you place a new order for the correct size or item immediately as items can sell out very quickly. Foxy Lingerie will then accept your original item as stated under our return policy.

 ORDER CANCELATIONS

Please double check your order before submitting it. Once an order is placed, we can't guarantee that it can be canceled or changed. If you need to cancel or change your order, call us at 774-701-0454 or email service@foxylingerie.com with your order number as soon as possible. If your order hasn't shipped yet, we'll do our best to make the change. Emails sent outside business hours will be handled first thing the next business day. If your order has already shipped, you can return it under our return policy above.

 DELIVERY REFUSAL

We recommend that our customers DO NOT refuse delivery of their order. All refused deliveries will be charged both inbound and outbound shipping charges. If you wish to have a package resent the customer must repay all shipping charges. Any refused package will be charged any applicable shipping fees as well as a 20% re-stocking fee.